How Uber is Leveraging GenAI for ‘Zero Touch’ and ‘One Touch’ Customer Support
As Uber’s Director of Global Content for Community Operations, Hadley Ferguson has spent 12 years shaping the company’s support experience. We talk with Ferguson about leveraging GenAI to transform customer support, fostering team adoption of new technologies, and building successful partnerships with startups to meet the needs of a global enterprise.
Author Of article : Paulina Karpis, B Capital
Recognizing Dynamics Ecosystems are the core to Innovation change
Recognizing Dynamic Ecosystems are at the core of Innovation Business Ecosystems The strat…
